HOTEL INFORMATION

Come and discover our pleasant atmosphere to round off your private, or business stay in Cologne.

Important Information Regarding a Data Protection and Security Incident

Dear Sir or Madam,

We would like to inform you about a security incident affecting our external reservation system provider eviivo.

Hotel Regina uses eviivo’s reservation system to manage hotel bookings. According to information provided by the service provider, unauthorized access to guests’ personal data occurred.

Based on our current information, data relating to guests of Hotel Regina may also have been affected.

What data may be affected?
According to the information currently available to us, the following data in particular may be affected:

• Your telephone number,
• information relating to your reservation,
• your arrival and departure dates, and
• the booking value of your reservation.

The exact scope of the incident is still under investigation. We are in contact with our service provider and have requested further information.

Why are we informing you?
We have received indications that unknown persons are already using the information obtained to send fraudulent WhatsApp messages.

Guests are being contacted with reference to actual hotel reservations and, in some cases, are being asked to make a payment or advance payment for their stay.

Because these messages contain specific booking information, they may appear credible.

Please therefore take particular note of the following:
Please do not make any payment in response to an unexpected WhatsApp message without first verifying the payment request directly with us.

Do not open any links contained in suspicious WhatsApp messages and, in particular, do not enter any credit card, bank account or other payment details.

If you receive a message requesting payment in connection with your booking at Hotel Regina, please contact us using the hotel’s official contact details known to you.

If you have already entered payment or credit card details via such a link or have made a payment, we recommend that you contact your bank or payment service provider immediately.

If possible, please keep a screenshot of any suspicious message and inform us about it.

What action have we taken?
After becoming aware of the incident, we immediately implemented security measures, including changing relevant login credentials.

We have also requested that our reservation system provider fully investigate the incident.

The incident is being handled with the involvement of our Data Protection Officer and is being documented in accordance with data protection requirements.

We are working to determine the exact scope of the incident and to reduce any further risks to our guests.

Further Information
If you have any questions regarding this incident or have received a suspicious message, please contact:

Hotel Regina
Owner: Vladimir Saal
Vogelsangerstr. 273
50825 Cologne
Germany

Tel.: +49 221 9544260
Email: info@regina.de

Data Protection Officer:
Timo Hoffmann
datenschutz@leopold-netzwerke.de

We regret this incident and, in particular, would like to provide you with this information to help you recognize potential fraud attempts at an early stage and protect yourself against them.

Kind regards,
Hotel Regina